Contact Us

We’re here to help with questions about PremPitch, our pitchers, orders, shipping, returns, refunds, or other store-related matters. Please contact us by email, and we will review your message and respond during our business hours.

Contact at a Glance

Support Method: Email
Email: support@prempitch.shop
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (GMT+1)
Business Address: 27 Alfreton Rd, Longton, Stoke-on-Trent ST4 2NX, United Kingdom

01. Email Support

For any questions or assistance, please contact us at:
support@prempitch.shop
When contacting us about an existing order, please include relevant details such as your order information and the reason for your enquiry. This helps us review your request more accurately.

02. Product Questions

If you have a question about one of our pitchers before placing an order, please email us with the product name and your question. We will use the available product information to assist you.

03. Order Assistance

If you need help with an existing order, please contact us by email and provide the relevant order details.
For cancellation requests, please contact us within 1 day of placing your order. Please note that once an order has entered processing or has been dispatched, cancellation may no longer be possible.

04. Shipping Enquiries

PremPitch currently ships only within the United Kingdom and offers free standard shipping.
If you have a question about the delivery of your order, contact us by email with your relevant order information. We will review the available shipping details and assist where possible.

05. Returns and Product Issues

If your pitcher arrives damaged, defective, or you receive an incorrect item, please contact us by email and provide clear photographs showing the product and the reported issue.
Please wait for return instructions before sending any product back. Return and refund requests are handled according to our Return & Refund Policy.

06. Business Hours

Our support team is available during the following hours:
Monday–Friday: 9:00 AM–5:00 PM (GMT+1)

07. Business Address

27 Alfreton Rd, Longton, Stoke-on-Trent ST4 2NX, United Kingdom

Contact PremPitch

Email: support@prempitch.shop
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (GMT+1)
Business Address: 27 Alfreton Rd, Longton, Stoke-on-Trent ST4 2NX, United Kingdom