Privacy Policy

At PremPitch, we respect your privacy and aim to be clear about how information is collected and used when you visit our Shopify store, place an order, or contact us. This Privacy Policy explains the types of information we may collect, why we use it, and the choices available to you.

Privacy at a Glance

Business: PremPitch
Store Platform: Shopify
Information Collected: Information provided by you and information related to your use of our store
Payment Method: PayPal
Shipping Area: United Kingdom only
Contact: support@prempitch.shop

01. Information We May Collect

We may collect information that you provide directly when you place an order, contact us, or otherwise interact with our store. Depending on your interaction with us, this may include:

  • Your name

  • Billing and delivery address

  • Email address

  • Order details

  • Information you provide when contacting customer support

  • Information or photographs provided when reporting a damaged, defective, or incorrect item
    We may also receive certain technical or usage information automatically when you visit or use our store, such as information about your device, browser, IP address, and interactions with our website.

02. How We Use Your Information

We may use the information we collect to:

  • Process and manage orders for pitchers and other products sold through PremPitch

  • Arrange delivery and provide order-related updates

  • Respond to customer questions and support requests

  • Review return, refund, damaged item, defective item, or incorrect item claims

  • Maintain and improve the operation of our store

  • Help protect our store, customers, and transactions from fraudulent or unauthorised activity

  • Comply with applicable legal obligations

03. Orders and Shopify

PremPitch operates through Shopify. When you place an order or interact with our store, information may be processed through Shopify and other service providers that help us operate the store and fulfil customer requests.
These service providers may process information where necessary to provide their services, process transactions, support website functionality, or comply with legal requirements.

04. Payments Through PayPal

PremPitch currently accepts PayPal as its payment method.
When you choose PayPal during checkout, your payment information is processed through PayPal according to its own privacy practices and terms. PremPitch does not need to collect or store your complete PayPal account credentials or payment information.
We may receive information necessary to confirm and manage your transaction, such as payment confirmation and relevant order information.

05. Shipping and Delivery Information

We use the delivery information you provide to process and deliver your order within the United Kingdom.
Relevant information may be shared with our shipping carrier, Evri, where necessary to arrange, process, and complete delivery of your order.
We only share information that is reasonably necessary for the relevant service to be provided.

06. Return and Product Issue Information

If you contact us regarding a damaged, defective, or incorrect pitcher or other product, we may ask you to provide photographs and relevant order information.
This information is used to review the reported issue, determine the appropriate next steps, and process an eligible return or refund in accordance with our Returns & Refund Policy.

07. Cookies and Similar Technologies

Our store and service providers may use cookies and similar technologies to support website functionality, remember certain preferences, understand how visitors interact with the store, and help maintain security.
You may be able to manage or restrict cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of parts of our store.

08. When Information May Be Shared

We do not sell your personal information as part of our ordinary business operations.
We may share relevant information with trusted service providers when necessary to operate our business and provide services to you. This may include Shopify, PayPal, Evri, and other providers involved in website operation, payment processing, order fulfilment, or legal compliance.
We may also disclose information where required or permitted by applicable law, or where necessary to protect our rights, customers, business, or the security of our services.

09. Data Retention

We retain personal information for as long as reasonably necessary to fulfil the purposes described in this policy, including processing orders, providing customer support, handling returns or refunds, maintaining business records, resolving disputes, and meeting applicable legal or regulatory obligations.
The length of time information is retained may vary depending on the type of information and the reason it was collected.

10. Security

We take reasonable measures designed to help protect personal information against unauthorised access, loss, misuse, or disclosure.
However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

11. Your Privacy Rights

Depending on applicable law and your circumstances, you may have rights relating to your personal information, including the right to request access to, correction of, or deletion of certain personal information.
You may also have the right to ask questions about how your information is handled. To make a privacy-related request, please contact us by email.
We may need to verify your identity before responding to certain requests in order to protect your information.

12. Third-Party Services

Our store may rely on third-party services to provide certain functions, including Shopify for store operations, PayPal for payment processing, and Evri for delivery services.
These third parties may have their own privacy policies and practices. We recommend reviewing their applicable policies if you would like more information about how they handle personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, services, or applicable legal requirements.
Any updated version will be posted on this page. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your information.

14. Contact Us

For questions or requests relating to this Privacy Policy, please contact us by email:
Email: support@prempitch.shop
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (GMT+1)
Business Address: 27 Alfreton Rd, Longton, Stoke-on-Trent ST4 2NX, United Kingdom