Payment Policy

At PremPitch, we aim to keep the payment process clear and straightforward. This Payment Policy explains the accepted payment method, how payments are processed, and what happens if there is an issue with your payment.

Payment at a Glance

Accepted Payment Method: PayPal
Store Currency: GBP (£)
Payment Required: At the time of placing an order
Order Processing: Begins after successful payment confirmation

01. Accepted Payment Method

PremPitch currently accepts PayPal as the available payment method for purchases made through our store.
When placing an order, you will be directed through the available payment process to complete your payment securely through PayPal.

02. Currency

All product prices displayed on the PremPitch store are shown in British Pounds Sterling (GBP £).
Any currency conversion, where applicable, may be handled by your payment provider according to its own exchange rates, fees, and terms.

03. Payment Confirmation

Payment must be successfully completed before an order can be confirmed and processed.
If a payment is unsuccessful, declined, cancelled, or remains incomplete, the order may not be processed or dispatched.

04. Order Processing After Payment

Once your payment has been successfully confirmed, your order can move into our normal processing stage.
Please note that successful payment does not guarantee that an order can be changed or cancelled at any time. If you need to request a cancellation, please contact us within 1 day of placing your order. Once an order has entered processing or has been dispatched, cancellation may no longer be possible.

05. Payment Issues

If you experience a problem while completing payment, such as a declined or unsuccessful transaction, please first review the information entered and contact your payment provider if necessary.
If you believe that a payment has been completed but there is an issue with your order, you may contact us by email so we can review the available order information.

06. Refunds

Approved refunds are processed according to our Returns & Refund Policy and are issued to the original payment method where applicable.
After a refund has been approved and processed, please allow up to 10 business days for the refund to be completed. In some cases, additional time may be required by the payment provider or financial institution before the refunded amount appears in your account.

07. Contact Us

For questions regarding payments or an issue with an order, please contact us by email:
Email: support@prempitch.shop
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (GMT+1)
Business Address: 27 Alfreton Rd, Longton, Stoke-on-Trent ST4 2NX, United Kingdom