Shipping Policy

Welcome to PremPitch. Below, you can find clear information about how your pitcher order is processed, shipped, and delivered within the United Kingdom.

Shipping at a Glance

Delivery Area: United Kingdom only
Shipping Cost: Free
Shipping Carrier: Evri
Order Cut-Off: 3:00 PM (GMT+1)
Processing Time: 1–2 Business Days
Transit Time: 3–4 Business Days
Estimated Delivery: 4–6 Business Days

01. Delivery Locations

PremPitch currently delivers pitcher orders only to addresses within the United Kingdom. We do not currently offer shipping outside the United Kingdom.

02. Free Shipping

All eligible orders delivered within the United Kingdom include free standard shipping. No additional standard shipping charges are added to your order.
All prices displayed on the PremPitch store are in GBP (£).

03. Order Cut-Off & Processing

Our daily order cut-off time is 3:00 PM (GMT+1), Monday to Friday.
Orders placed before 3:00 PM may begin processing on the same business day. Orders placed after the cut-off time may begin processing on the following business day.
Please allow 1 to 2 business days for your order to be reviewed, prepared, and dispatched. Orders placed during weekends or public holidays will be processed on the next available business day.

04. Delivery Timeline

After dispatch, your order is expected to be in transit for approximately 3 to 4 business days.

05. Shipping Carrier

Orders are shipped through Evri. Once your order has been dispatched, the delivery process is handled through the carrier's network.

06. Delayed or Late Packages

Occasionally, packages may take longer than the estimated delivery timeframe due to carrier delays, weather conditions, high delivery volumes, or other circumstances outside our reasonable control.
If your package has not arrived within a reasonable period after the estimated delivery timeframe, please contact us by email. We will review the available order and delivery information and assist where possible.

07. Delivery Address

Customers are responsible for entering a complete and accurate delivery address when placing an order.
If you notice an error in your address after placing an order, contact us as soon as possible. We will check whether an update is still possible. However, once an order has entered processing or has been dispatched, address changes may no longer be possible.

08. Order Cancellation

If you wish to cancel your order, please contact us within 1 day of placing the order.
We will review your request before confirming cancellation. Once an order has entered processing or has already been dispatched, cancellation may no longer be possible.
If your order cannot be cancelled, you may review the applicable options under our Return & Refund Policy after receiving the item.

Need Help With Your Order?

For any shipping-related question or assistance with an existing order, please contact us using the details below.
Email: support@prempitch.shop
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (GMT+1)
Business Address: 27 Alfreton Rd, Longton, Stoke-on-Trent ST4 2NX, United Kingdom