Terms of Service

Welcome to PremPitch. These Terms of Service explain the rules and conditions that apply when you visit our Shopify store, place an order, or purchase pitchers and other available products from us. By using our store or placing an order, you agree to these Terms of Service.

Terms at a Glance

Business Name: PremPitch
Store Platform: Shopify
Products: Pitchers and related products available on our store
Shipping Area: United Kingdom only
Shipping: Free standard shipping
Payment Method: PayPal
Store Currency: GBP (£)
Returns: Subject to our 30-day Return & Refund Policy

01. Using Our Store

You may use the PremPitch store for lawful purposes and in accordance with these Terms of Service. You agree not to misuse the website, interfere with its operation, attempt unauthorised access, or use the store in a way that may harm PremPitch, its customers, or its services.
We may update, modify, suspend, or discontinue parts of the store when reasonably necessary.

02. Product Information

PremPitch sells different types of pitchers and related products. We aim to present product information as clearly and accurately as possible.
However, product colours and appearance may vary slightly depending on your device, screen settings, lighting, or photography. Please review the product information available on the relevant product page before placing an order.
We do not intentionally make unsupported claims about our products. Product availability may also change without prior notice.

03. Pricing and Currency

All prices displayed on the PremPitch store are shown in British Pounds Sterling (GBP £).
We aim to keep product pricing accurate. If an obvious pricing or technical error occurs, we may contact you regarding the issue before processing the order. Where appropriate, we may cancel an affected order and arrange a refund for any successfully collected payment.

04. Orders and Acceptance

When you place an order, you provide us with a request to purchase the selected product. We may need to review order and payment information before processing the order.
An order may not be accepted or completed if payment is unsuccessful, required information is incomplete, the product is unavailable, or there is another reasonable issue affecting fulfilment.
If we are unable to fulfil an order after payment has been successfully completed, we will take appropriate steps regarding the order and any applicable refund.

05. Payment

PremPitch currently accepts PayPal as the available payment method.
Payment must be successfully completed before an order can proceed to processing. Payment processing is handled through the relevant payment provider, and additional terms or privacy practices of that provider may apply.

06. Shipping and Delivery

PremPitch currently ships only within the United Kingdom and provides free standard shipping on eligible orders.
Our order cut-off time is 3:00 PM (GMT+1). Orders generally require 1 to 2 business days for processing, followed by an estimated 3 to 4 business days in transit.
The total estimated delivery timeframe is 4 to 6 business days. Delivery times are estimates and may vary due to carrier operations or circumstances outside our reasonable control.
Orders are shipped using Evri. Further details are available in our Shipping Policy.

07. Delivery Information

Customers are responsible for providing accurate and complete delivery information when placing an order.
If incorrect or incomplete information is provided, delivery may be delayed or unsuccessful. If you need to request a change to your delivery information, please contact us as soon as possible. Changes may not be possible once an order has entered processing or has been dispatched.

08. Order Cancellation

If you wish to request cancellation of an order, please contact us within 1 day of placing the order.
We will review the request and confirm whether cancellation is still possible. Once an order has entered processing or has been dispatched, cancellation may no longer be possible.
Where cancellation is no longer possible, any return request after delivery will be handled according to our Return & Refund Policy.

09. Returns and Refund

Our return window is 30 days from the date you receive your order.
Return requests for defective and non-defective products may be accepted, subject to the conditions and review process described in our Return & Refund Policy.
For product issues such as damage, defects, or receiving an incorrect item, customers may be required to provide clear photographs and relevant information so that we can review the issue.
PremPitch does not offer direct exchanges. Approved refunds are processed according to our Return & Refund Policy.

10. Return Shipping Responsibility

For approved non-defective returns, the customer is generally responsible for arranging and paying for the return shipping or return label.
If we confirm that an incorrect item was sent or that a product arrived damaged or defective due to an issue for which PremPitch is responsible, we will cover the applicable return label cost.
We do not charge a restocking fee for approved returns. The restocking cost is £0.

11. Refund Timing

Once an eligible return has been received, reviewed, and approved, refunds may take up to 10 business days to be processed.
After processing, additional time may be required for the refunded amount to appear in your account, depending on PayPal or other relevant financial processing times.
If the applicable timeframe has passed, you may contact us by email so that we can review the available refund information.

12. Intellectual Property

The content available on the PremPitch store, including text, branding, graphics, images, and website materials, may be protected by applicable intellectual property laws.
You may not copy, reproduce, distribute, or use store content for commercial purposes without appropriate permission, except where permitted by applicable law.

13. Third-Party Services

Our store uses third-party services where necessary for store operations, payments, and delivery. These may include Shopify, PayPal, and Evri.
Your use of relevant third-party services may also be subject to their own terms, policies, and practices.

14. Changes to These Terms

PremPitch may update these Terms of Service from time to time to reflect changes to our business operations, products, services, or applicable requirements.
Any updated version will be posted on this page. Continued use of the store after changes are published may be subject to the updated Terms of Service.

15. Contact Us

For questions regarding these Terms of Service, please contact us by email:
Email: support@prempitch.shop
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (GMT+1)
Business Address: 27 Alfreton Rd, Longton, Stoke-on-Trent ST4 2NX, United Kingdom